← Groundwork

← Groundwork

Human Nature

If used correctly, these principles make you unstoppable. If used unethically, they make you a fraud.

1. Urgency

Time constraints make people act (think: limited-time discounts).

2. Scarcity

Quantity constraints drive action, too (think: only 5 items left in stock).

3. Status

People like being seen as better than others (think: sports cars, watches etc.).

4. Loss aversion

The pain of a loss exceeds the pleasure of an equivalent gain (think: don’t miss out on this 50% off sale).

5. Social proof

People like to copy others, especially if those others are credible in their eyes (think: celebrity endorsements).

6. Reciprocity

We feel uneasy when we don’t return favours (think: free samples).

7. Consistency

We’re inclined to follow through on things we’ve said and done in the past (think: this is why politicians accuse each other of lying).

8. Liking

We’re more easily convinced by people we like (think: building rapport on a sales call).

9. Anchoring

We judge prices based on other prices we’ve just seen/heard (think: lowball buy offers).

10. Emotion, Then Logic

We buy with emotion and justify with logic (think: the salesman lets you sit in the Ferrari, then tells you about the fuel economy).




Once you start spotting these (and similar) phenomena in daily life, they're hard to unsee.

In my experience, it's worth spending a disproportionate amount of time learning to do this. Every time I underestimate the importance of it, I get a painful reality check.